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Synchronisation Issues

Why my pictures aren't synchronized between my devices?

The synchronization option in application only allows you to synchronize your settings and not the pictures you're using. Following the received requests, an improvement of this feature is under consideration.

Why your background is synchronized on all your devices without having asked for it?

Microsoft has implemented an option to synchronize your theme between devices of the same family. If this edge effect does not match what you want, this option can be disabled manually from the system application 'Settings' > 'Accounts' > 'Synchronize your settings' then uncheck the option 'Theme'.

Why the application is running in an improperly manner when the 'Battery Saver' option of Windows 10 is enabled?

Windows 10 has an option called 'Battery Saver' which extends your battery life by limiting certain system services and limiting the capability of applications to run in the background without it being able to oppose to it. The application needs to run in the background to retrieve new pictures and update your settings according to your preferences. If the 'Battery Saver' option of Windows 10 is enabled, the proper run of the application is no longer be guaranteed.

Known Limitations

Why the application doesn't use high quality pictures like 4K?

Microsoft does not publish the pictures in all resolutions: the Bing pictures are available in HD or Full HD and the Windows Spotlight pictures are available in Full HD.

The application uses the best resolution according to your display.

Why the application doesn't support multi-monitor?

It's unfortunately impossible to implement this support because Microsoft doesn't expose APIs to developers to access and modify the settings of each screen separately. A single API simply tells the system to use an image as a background and/or lockscreen.

If an API is added in the future, this support will be implemented.

Why the application doesn't have an option to automatically update your accent color?

Unfortunately, it's impossible to implement any update of your accent color according to your current picture because Microsoft doesn't expose APIs to developers to access and modify this setting.

On PC, you can bypass this by manually activate from the system application 'Settings' > 'Personalization' > 'Colors' then by checking the option 'Automatically choose an accent color from my background.

On Phone, there is unfortunately no manual option to activate to get around it.

If an API is added in the future, this function will be implemented.

Why the application can only use the 'Pictures' folder or its subfolders?

For security reasons, modern applications (UWP) run in a sandbox that is specific to each application and isolated from the system with restricted privileges such as non-access to all of your files. Compared to the type of the application, only the folder 'Pictures' or its subfolders are accessible.

If an API allowing more flexibility is added in the future, it will be implemented.

Why does the 'Bing' watermark appear on some Bing images?

Microsoft does not embed any watermarks in Bing pictures except for the 1920x1200 format when the it is available (not systematic). The application using the most appropriate picture depending of the resolution of your screen, it is possible that this format is used hence the appearance of the watermark.

Why my culture is not available in the 'source' option for Bing pictures?

Only markets that have a specific picture every day are listed, use the 'current culture' option to use your culture and see the specific pictures that are sometimes available on certain occasions.

Why the application doesn't display in my language?

Unfortunately it's impossible to translate the application in all languages because it's distributed free of charge and we aren't speaking all the languages. However, if you want to contribute to translate the application in your language or fix an existing translation, don't hesitate to use the contact form available at this address. We will happy to integrate your contribution, thank you!

Submit Comments

How to report problems/bugs?

Please open the application and going to the 'Information' menu to share your comments or send to us an advanced report that will automatically contain some data to allow us to make a more accurate analyze of your problem. If you can no longer access to 'Information' menu, please use the contact form available at this address.

How to submit improvement requests?

Please open the application and going to the 'Information' menu to share your comments that can be read, supported and enriched by other users of the application to help to prioritize ideas.

About Updates (Preview and Stable), and uninstallation

Can Preview versions damage my PC and/or my Phone?

No, the Preview builds are an overview of the unfinished functionalities under development. The application may encounter some problems that may prevent one or more functionalities to working temporarily. Regular updates are however released to try to limit the impacts while allowing us to obtain valuable information on the implementation of the new functionalities and the proper working.

All useful information are published on this page.

How I rollback to the stable version of the application?

You must first unsubscribe from the test program from this page. A delay of a few hours (up to 24h) is required.

After this time you must uninstall the application and reinstall it from the Windows Store. Note that some parameters may have been reset or restored with an older value depending on the changes published in Preview builds.

How to uninstall the application?

You can uninstall the application from the 'Apps' section in the native application 'Settings': find the application, select it and then use the 'Uninstall' option.

Technical Informations

I use a system like Pi-hole to do some filtering, which are the URLs need to be whitelisted to ensure the application works?

Theses URLs need to be whitelisted:

  •*  (for Bing pictures)
  •*  (for Windows Spotlight pictures)
  •*  (for Windows Spotlight pictures)
  • https://**  (for Windows Spotlight pictures)
The application will work correctly most of the time, but it is not possible to ensure that will be the case all the time because Microsoft can change the URL of one or all the pictures dynamically anytime.

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